Blackthorn Chimney Co.

Privacy & enquiries

Updated 14 September 2026.

Who to contact

Blackthorn Chimney Co. is run by Alex Phillips, based in Edgcott, Buckinghamshire. For questions about your information, call 07780 215103 or message Alex on WhatsApp.

The website enquiry form

The form prepares a WhatsApp message on your device. Blackthorn does not receive the form contents when you press “Prepare WhatsApp enquiry”. When you continue to WhatsApp, the details are included in the link sent to WhatsApp so that you can review and send your message. Please avoid including sensitive information in this form.

There is no customer account, online payment or automatic appointment booking on this website. Alex confirms the service, total price and appointment personally.

Information you choose to share

When you contact Alex, the information may include your name, contact details, address, stove or fireplace photographs, appointment preferences and details about the work. It is used to answer your enquiry, arrange and carry out the requested service, issue paperwork and maintain necessary business records.

Enquiry and booking information is used to take steps at your request and fulfil the service agreed with you. Some records are also kept to meet legal accounting obligations and for legitimate business purposes such as handling questions about completed work. Information is retained only for as long as needed for those purposes and applicable record-keeping requirements.

Services involved

WhatsApp handles information under its own privacy policy. Invoices and sweeping certificates are managed through the Chimney Sweep Academy system. Details necessary for those records are entered there. Website hosting providers may process technical information, such as IP addresses and security logs, to deliver and protect the site.

Blackthorn has not added advertising trackers or marketing analytics to this website. Hosting and sign-in features may use their own essential storage.

Your choices and rights

You can ask Alex about the personal information held about you and request access or correction. Depending on the circumstances, you may also have rights to deletion, restriction, portability or to object to its use. Some information may need to be retained to meet legal obligations. You can raise concerns with the Information Commissioner's Office.

Changing an appointment

If you need to change an agreed visit, contact Alex as soon as possible by phone or WhatsApp. Booking details and any applicable terms will be confirmed with you before the appointment is agreed.